Knowledge Management

 I enjoyed learning about knowledge management this week. Within my institution and daily work, I have to do a lot of fact checking to ensure information entered on paperwork is correct and current. It is tricky at times to fully understand what is required of each person in the process, and trainings often come few and far between. Often, I learn the most by doing, and with trial and error learn what works and what doesn’t. Mainly, a large part of my job is completing the appropriate paperwork for two different organizations – the Tampa VA here in Florida, and the Open University in the United Kingdom. Both have their own unique sets of various paperwork that takes time to fully understand. Lately, I have been developing SOPs for the OU examination process for our PhD students. It is a helpful reminder to me to remember each step in the process, as there can be long stretches of time between the steps. So far it has been a big help, as I have been using it as a checklist, and I plan to continue developing additional SOPs so that they can be more easily be referred to for the OU for future students.